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Not displaying embedded font properly

Louis Kahn

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Hello! I am a NitroPro 11 user. Running Windows 8.1 PRO, fully updated. 

When I print a PDF from MS Word 2013 using NitroPro, it is not properly displaying one of the embedded fonts. The font is called DUNGEON. (link: https://www.dafont.com/dungeon-sn.font) It is installed properly in my system and available to all my other applications. It is a font I use often as a indie role-playing game writer. I need this to work.

I found that if I open the document in Adobe Acrobat the font is displayed properly (as printed by NitroPro), but it is not properly displaying in NitroPro. I also found if I print the document with the old PDF program I used to use long ago (Print2PDF by Software 602), that NitroPro will display this embedded font properly.

I have looked in the settings on NitroPro and cannot find any issue regarding embedded fonts not displaying properly. I have found no help in the forums except that someone reported a similar issue resolved by upgrading. Is there any way to fix this issue? Not keen on spending more to upgrade unless I can confirm I will not continue to have this problem.

Again, trying to solve this problem before pulling the trigger on upgrade to v 13 so looking for advice. Any help much apprenticed!!


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Allain Umailin

Hello @Louis Kahn,

Thank you for reaching out to us through our Community Forums!

Kindly note Nitro Pro 13 has some enhancements and one of them includes the fix to custom fonts not being recognized by the program.

In line with this, feel free to visit our Release Notes https://www.gonitro.com/nps/product-details/release-notes

If you would like to trial our latest product, Nitro Pro 13, you can download it from here https://www.gonitro.com/pro/try  and it will run for free as a full-featured product for 14 days! 

If proven working, you may upgrade your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and entering its serial number: https://www.gonitro.com/pro/upgrade

Thank you for choosing Nitro and I hope this helps!

Edited by AllainU
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Louis Kahn

OK that free trial is a goodidea, thanks. That way I can see it if will fix my problem before paying for the upgrade. 




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