Pascal Posted May 4, 2020 Report Share Posted May 4, 2020 Hi, I have a 10 year old version of Nitro and am trying to find out how much upgrading would cost, but the old licence is not recognised by your system. Can you help? Regards. Pascal Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 4, 2020 Official Nitronaut Report Share Posted May 4, 2020 Hello @Pascal, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
christina Jakobsen Posted May 5, 2020 Report Share Posted May 5, 2020 Hi Allain, I am not able to activate my license on a newly installed hard disc. Please contact me directly, as I have spent a lot of time trying to get help from Nitro and I have not yet reached a human being! Kind regards, Christina Lund Jakobsen Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 5, 2020 Official Nitronaut Report Share Posted May 5, 2020 Hello @christina Jakobsen, Please refer to this thread: Thank you! Link to comment Share on other sites More sharing options...
Pascal Posted May 19, 2020 Author Report Share Posted May 19, 2020 Unfortunately, I am not able to get a reply from support about upgrading. They asked for proof of purchase, which I have sent, and then they went quiet. They are now no longer replying to my repeated messages asking for how I can upgrade. Link to comment Share on other sites More sharing options...
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