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I have a 10 year old version of Nitro and am trying to find out how much upgrading would cost, but the old licence is not recognised by your system.

Can you help?



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  • Official Nitronaut
Allain Umailin

Hello @Pascal,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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christina Jakobsen

Hi Allain,

I am  not able to activate my license on a newly installed hard disc.
Please contact me directly, as I have spent a lot of time trying to get help from Nitro and I have not yet reached a human being!

Kind regards,
Christina Lund Jakobsen

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  • 2 weeks later...

Unfortunately, I am not able to get a reply from support about upgrading. They asked for proof of purchase, which I have sent, and then they went quiet. They are now no longer replying to my repeated messages asking for how I can upgrade.

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