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Barry R

Barry Rudolph

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Barry Rudolph

Hi -- I just got a new laptop, and deactivated my older serial numbers both from the app and then using your subscription manager.  I have 0 activated licenses out of a potential of 2.  However, when I input my serial number into the app I get an Error 23 saying my serial numbers are used.  Please help or send me a new license number.  Thank you Barry

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Allain Umailin

Hello @Barry Rudolph,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps!

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