Jump to content

Twain functions with error fatal


Attilio Valente
 Share

Recommended Posts

Attilio Valente

This pop-up appeared to me. How can I
remedy to have PDFs by scanning, even multiple.
Thanks.

Application

Failure : A fatal error has occurred inside the TWAIN Manager

(Exception Code: 0x0000005)

TWAIN functions are disabled

 

 

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Attilio Valente,

Thank you for reaching out to us through our Community Forums!

That error message means that there was a malfunction in your system operation. Common reasons include incorrect or failed installation or uninstallation of software that may have left invalid entries in your Windows registry, consequences of a virus or malware attack, improper system shutdown due to a power failure or another factor, someone with little technical knowledge accidentally deleting a necessary system file or registry entry, as well as a number of other causes.

To further assist you, could you please uninstall and reinstall the TWAIN driver of your printer/scanner? How did it go?

Thank you very much in advance and I am looking forward to hearing back from you. 

Link to comment
Share on other sites

Attilio Valente

Thanks for the attention
The malfunction certainly derives from a cleaning carried out.
However, the system is largely fine, except for Nitro and PDFs,
I uninstalled the drivers but nothing has changed. A new PDF program, however, works. I think it is necessary to reinstall my NITRO 13 I have difficulty getting the link despite having provided my data and the license number purchased 11/11/2019
1) Can you help me get the reinstallation?
2) do you have any other suggestions?
Thanks for the assistance.

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Attilio Valente,

Thank you for this information.

I recommend that you repair your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If that did not help, please try these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/professional_13162300/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

3. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.16 using below offline Italian installers:

x32 http://install.nitropdf.com/professional_13162300/it/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13162300/it/retail/nitro_pro13_ba_x64.msi

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.
 
Thank you very much in advance and I am looking forward to hearing back from you.

Link to comment
Share on other sites

Attilio Valente

I did the best things but couldn't fix the errors. I am I did the best things but couldn't fix the errors.

Thanks for everything.. 

 

 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.