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Mike Anderson

Search freezes Nitro Pro (13.16.2.300) x64

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Mike Anderson

When searching a doc for any term, Nitro freezes.  I does not seem to matter which PDF it or from what source. The freezing seems to be random - sometimes a doc can be searched OK and other times it cannot.

Example: Searching the simple one-page PDFs that come with Nitro, like the [Edit Text] page for the search term "edit" returns a few results and freezes Nitro.

Task Manager does not show any problem with Nitro Pro, but the only way to close the app is by ending the task.

I've tried a [Modify] repair from Windows Add Remove programs. 
I've uninstalled Nitro and run the Nitro Install-Clean VB script.
I've run CC Clean to remove all remaining Nitro Registry keys
I've reinstalled  Nitro Pro (13.16.2.300) x64

The problem remains....

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AllainU

Hello @Mike Anderson,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-A sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 
-Where is the file saved (local, a shared drive or an external drive) when you are trying to search? Can you check if you have the same issue when the file is saved locally?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Mike Anderson

Files sent.  The PDFs are on my PC hard drive.

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Mike Anderson

Here's a solution that works for Windows 10 users: run NitroPDF.exe in Windows 8 compatibility mode.

For any other users suffering from this issue, find the NitroPDF.exe in %PROGRAMFILES%\Nitro\Pro\13, then right-click the file to see the pop-up menu and select  [Troubleshoot compatibility], then [Try the recommended settings].  Most likely it will set the compatibility mode to Windows 8.

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Mike Anderson
On 5/16/2020 at 6:44 AM, Mike Anderson said:

Here's a solution that works for Windows 10 users: run NitroPDF.exe in Windows 8 compatibility mode.

For any other users suffering from this issue, find the NitroPDF.exe in %PROGRAMFILES%\Nitro\Pro\13, then right-click the file to see the pop-up menu and select  [Troubleshoot compatibility], then [Try the recommended settings].  Most likely it will set the compatibility mode to Windows 8.

This is not a permanent solution.  After working with multiple docs and performing multiple searches, Nitro freezes, even in Windows 8 compatibility mode.

  • I agree 1

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Samuel Freeman

This is such a problem. I have tried all the suggested remedies and nothing helps. The program continues to freeze on search. I may be forced to switch from Nitro after many years and many versions unless I can find a solution. Please, any other suggestions will be appreciated.

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AllainU

Hello @Samuel Freeman,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience.

To further troubleshoot this issue, are you working with Nitro Pro 13.16.2.300?

Does this happening with a few files or all PDF files?

Thank you very much in advance and I am looking forward to hearing back from you. 

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