Activation Issue

[Alex Mack]

Hello,

I recently purchased a new laptop and I am trying to get my subscription active.  

The online portal states:

Version	12
Status	active
Number of Activations	0
Number of Activations Allowed	2

[Allain Umailin]

Hello @Alex Mack,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Alex Mack,

Thank you for the private message.

To further assist you, pleas reinstall your Nitro Pro 12 using below direct installers:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thank you for choosing Nitro and I hope this helps!