Alex Mack 0 Report post Posted May 17, 2020 Hello, I recently purchased a new laptop and I am trying to get my subscription active. The online portal states: Version 12 Status active Number of Activations 0 Number of Activations Allowed 2 Share this post Link to post Share on other sites
AllainU 0 Report post Posted May 18, 2020 Hello @Alex Mack, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
AllainU 0 Report post Posted May 19, 2020 Hello @Alex Mack, Thank you for the private message. To further assist you, pleas reinstall your Nitro Pro 12 using below direct installers: x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thank you for choosing Nitro and I hope this helps! Share this post Link to post Share on other sites
