recently switched computers

[Justyna Ndulue 0]

Hi!

I switched computers some weeks ago. I´ve downloaded nitro Pro and wanted to activate the account. I deactivated my active versions on https://licenses.gonitro.com/prd/portal
I´m trying to activate my nitro Pro but when I introduce my serial number it shows: Serial number not available. 

How can I activate it now on the new computer? I don´t remember which version of nitro Pro I had on the old computer cause it´s not possible to switch it on anymore. 

Thanks for your support.

Justyna

[Leslie V. 0]

Hello @Justyna Ndulue

Thanks for reaching out to us!

Please send me the serial number so that I can check.

[Justyna Ndulue 0]

7 hours ago, Leslie V. said:

Hello @Justyna Ndulue

Thanks for reaching out to us!

Please send me the serial number so that I can check.

I´ve just sent you a private message, Leslie. Thanks for your answer. 

[Leslie V. 0]

Hello Justyna,

You have a Nitro Pro 9 serial number.

Please get the correct version 9 installer from this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464

I hope this helps. Let me know if you require anything else.
 

[Justyna Ndulue 0]

On 5/19/2020 at 3:38 PM, Leslie V. said:

Hello @Justyna Ndulue

Thanks for reaching out to us!

Please send me the serial number so that I can check.

Hello @Leslie V., thanks for you message. Unfortunately I haven´t heard from you since then. I´m using nitro very often and it´s really inconvinient not to be able to use it now. It throws me back in my projects. That is why it´s really important for me to hear from you soon. 

[Justyna Ndulue 0]

On 5/22/2020 at 5:08 PM, Leslie V. said:

Hello Justyna,

You have a Nitro Pro 9 serial number.

Please get the correct version 9 installer from this page: https://kb.gonitro.com/knowledgebase#/search/installers/000004464

I hope this helps. Let me know if you require anything else.
 

Thank you so much @Leslie V.. Everything is working well now.