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Philip Kohn

Freezing on Specific PDF Page

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Philip Kohn

I have a PDF that's 108 pages.  Pages 1-9 load fine and so do 12-108.  Pages 10 and 11 have Google Maps images on them and they constantly freeze up when trying to view those pages.  This is consistent across multiple computers running Nitro.  I upgraded to 13.16.2.300 and that hasn't fixed the issue. 

No other PDF view I've tried has this issue.

What would cause this?

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AllainU

Hello @Philip Kohn,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

At the moment, is is hard to tell on what could be the root case of this behavior.

In order for me to further assist you with your concern, could you please provide the following?:
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-The serial number of your Nitro Pro 13.
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you. 

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Philip Kohn

I sent a message same day but still haven't received a response.  Any update on this?

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