Need to inactivate computer that is no longer accessible.

[mlandsittel]

Laptop crashed and has been imaged // user has new device. How can I go about inactivating the 'dead' device. Thanks in advance. 

[Allain Umailin]

Hello @mlandsittel,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 
 

[mlandsittel]

Thanks! Number sent.

[Allain Umailin]

@mlandsittel,

Thank you for the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy. With that, support for the discontinued versions are no longer available. 

As a courtesy, a change has been made on your Nitro Pro 11 license so you can activate the program on another machine by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Alternatively, if you are interested in upgrading your license to Nitro Pro 13, please let me know and I will ensure someone from our Sales team reaches out with the quote.

To know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

I hope this helps and I am looking forward to hearing back from you.