Eileencat1 Posted May 20, 2020 Report Share Posted May 20, 2020 I have had a Nitro Productivity Suite upgrade in March, now it no longer opens. I have the serial number it said it has had 2 activation and 2 are allowed. Can someone assist with this issue, I don't wan't to uninstall if I have already used 21 activation. Maybe it doesn't even work that way. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 20, 2020 Official Nitronaut Report Share Posted May 20, 2020 Hello @Eileencat1, Thank you for reaching out to us through our Community Forums! To further assist you, do you see Nitro Pro sitting at the taskbar menu? If yes, kindly note is a common scenario when multiple monitors are being used. When Nitro Pro is opened on a monitor that is later disconnected, it won't default to a current "active" display which causes Nitro Pro to display on the missing monitor. Kindly try these steps: 1. Try rebooting your machine. 2. If not fixed after rebooting, focus on Nitro Pro by clicking on it on the Taskbar. 3. Press the Windows key + Left/Right arrow until Nitro Pro appears. If above doesn't help, please provide me with the following: -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you're aware of before this happened? -What OS is installed in your computer (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)? -What build of Nitro Pro are you working with? You can go to Control Panel > Programs and Features (format is 13.X.X.X, e.g. 13.2.3.26) Thank you and I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
Eileencat1 Posted May 25, 2020 Author Report Share Posted May 25, 2020 Hi there, I have emailed you directly Allain. Thank you. Link to comment Share on other sites More sharing options...
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