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I have had a Nitro Productivity Suite upgrade in March, now it no longer opens. I have the serial number it said it has had 2 activation and 2 are allowed. Can someone assist with this issue, I don't wan't to uninstall if I have already used 21 activation. Maybe it doesn't even work that way.

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  • Official Nitronaut
Allain Umailin

Hello @Eileencat1,

Thank you for reaching out to us through our Community Forums!

To further assist you, do you see Nitro Pro sitting at the taskbar menu? If yes, kindly note is a common scenario when multiple monitors are being used.

When Nitro Pro is opened on a monitor that is later disconnected, it won't default to a current "active" display which causes Nitro Pro to display on the missing monitor. Kindly try these steps:

1. Try rebooting your machine.
2. If not fixed after rebooting, focus on Nitro Pro by clicking on it on the Taskbar. 
3. Press the Windows key + Left/Right arrow until Nitro Pro appears.

If above doesn't help, please provide me with the following:
-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you're aware of before this happened?
-What OS is installed in your computer (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)?
-What build of Nitro Pro are you working with? You can go to Control Panel > Programs and Features (format is 13.X.X.X, e.g.

Thank you and I look forward to hearing back from you.

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