Eileencat1 0 Report post Posted May 20, 2020 I have had a Nitro Productivity Suite upgrade in March, now it no longer opens. I have the serial number it said it has had 2 activation and 2 are allowed. Can someone assist with this issue, I don't wan't to uninstall if I have already used 21 activation. Maybe it doesn't even work that way. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted May 20, 2020 Hello @Eileencat1, Thank you for reaching out to us through our Community Forums! To further assist you, do you see Nitro Pro sitting at the taskbar menu? If yes, kindly note is a common scenario when multiple monitors are being used. When Nitro Pro is opened on a monitor that is later disconnected, it won't default to a current "active" display which causes Nitro Pro to display on the missing monitor. Kindly try these steps: 1. Try rebooting your machine. 2. If not fixed after rebooting, focus on Nitro Pro by clicking on it on the Taskbar. 3. Press the Windows key + Left/Right arrow until Nitro Pro appears. If above doesn't help, please provide me with the following: -Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you're aware of before this happened? -What OS is installed in your computer (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)? -What build of Nitro Pro are you working with? You can go to Control Panel > Programs and Features (format is 13.X.X.X, e.g. 13.2.3.26) Thank you and I look forward to hearing back from you. Quote Share this post Link to post Share on other sites
Eileencat1 0 Report post Posted May 25, 2020 Hi there, I have emailed you directly Allain. Thank you. Quote Share this post Link to post Share on other sites
