Not recognizing alternative fonts

[Robert Lee 0]

I have Nitro Pro 10 (10.5.3.21). I have a font I use for my business documents that is now not being recognized by Nitro. It is installed on my pc in windows. I noticed there were a few others with the same issue recently but no resolution on the threads. Can you let me know if there was a fix and what it was?

Thank you,

Robb

[AllainU 0]

Hello @Robert Lee,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

Upon checking your account records, we can see you have purchased a Nitro Pro 13. Is the same issue present with this new version? If yes, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Robert Lee 0]

Nice to have these questions answered.