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Nitro 11 Activation Issue

Brian DeSousa

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Brian DeSousa

I got a new computer, and I thought I had deactivated Nitro Pro 11 from the old computer before trying to activate on the new one, but I got an activation error on the new computer.

I went to the webpage where it said I was able to deactivate the old copy, but when I try to activate on the new computer, I still get a -23:Error - License number already used.

Please help, thank you.


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  • Official Nitronaut

Hello Brian,

Thank you for contacting us - I'm happy to assist you.

I released your key so you can reactivate. Can you please try again? 

After you activate that machine, please let me know so that I can check the serial again to look for any conflicts.

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