updated Nitro Pro 12 to Nitro Pro 13

[David Mathews 0]

I have not received my new email showing the new serial number for Nitro Pro 13.

I was wondering where I can look to get the serial number so I may activate Nitro Pro 13 and get rid of the annoying popups, etc.

[Leslie V. 0]

Hello David,

I tried searching for a Nitro Pro 13 key using this email address you are using, but I couldn't locate any.

If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account.

1.    First and last name of purchaser
2.    Email address used purchase Nitro
3.    Order reference number

I look forward to hearing back from you.

[David Mathews 0]

Leslie,

 

I appreciate your assistance.  I have messaged you with the information you have requested.

I have attached the original purchase receipt and reference number, I have attached the upgrade purchase receipt and reference number, I also sent a screen capture of checking my old serial number stating it had been upgraded to Nitro Pro 13.  That old serial number doesn't work in Nitro Pro 13.  I never received an email with the new serial number. 

 

Again, thank you for assisting with this issue.

[David Mathews 0]

Just in case someone else is looking into this as well:

1.    First and last name of purchaser - David Mathews
2.    Email address used purchase Nitro - *
3.    Order reference number - *

Edited May 28, 2020 by Leslie V.
Confidential information edited

[Leslie V. 0]

Hello @David Mathews

I have responded to your direct message.

Cheers!