Activation/Reactivation

[Rob Powell]

Sirs:

I once again updated the version to 12. It shows now no activation and will not accept my existing serial number for the software. Please advise.

Thanks, Rob

[Allain Umailin]

Hello @Rob Powell,

Thank you for reaching out to us through our Community Forums and sincere apologies for this incovenience.

Did the affected machine installed a major Windows Update prior to this issue?

If this is not the case, we also had similar cases where a Shavlik program is the culprit. It's a patching software that scans computers and will push-out updates to computers and the software therein it finds that need updating. If you have such software installed, Nitro Pro could be listed there to keep it updated without you noticing.

Below are patching softwares we have encountered so far as culprits:
-GFI LanGuard
-F-Secure
-Glarysoft Software Update

Do you have any of the above installed on your machine? To check, you may go to Control Panel \ Programs \ Programs and Features of your machine.

Thank you very much in advance and I am looking forward to hearing back from you.

[Rob Powell]

Thanks for the information - yes, my laptop did install a major windows 10 update. 

Checked my system and have none of the 3 patching software programs installed.

Cheers.

[Allain Umailin]

Hello @Rob Powell,

Thank you for your response.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Please be aware this may happen again in the future every time your machine installed any major Windows Updates.

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 12 serial number: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

Kindly note that the issue of license reverting to 'Trial Expired' when a major Windows Updates was installed and generating null-id (Computer ID of all '0's) has been fixed in version 13. In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 

Thank you for choosing Nitro and I hope this helps!

[Rob Powell]

Thank you - I appreciate your assistance and will review the Nitro Pro 13 information.

[Ankur Chokshi]

Hi, i am not able to activate my nitro pro on my new computer.  I have attached a screen shot.

Here is my serial number  <serial number>

 

Edited May 27, 2020 by AllainU

[Rob Powell]

Nope - still won't let me activate as just tried..

 

 

[Allain Umailin]

Hello @Rob Powell,

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Also, a screenshot of the error message you have received after entering your serial number.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you. 

[Rob Powell]

Allain - I figured it out by deleting version 13. It now works fine.

Thank you for all you assistance.