Need to buy upgrade from Nitro 12 to Nitro 13

[Eric Ladenheim 0]

I need to purchase an upgrade from Nitro 12 to Nitro 13. I tried the chat line to get sales help but was told to post my problem here. My serial number is  2**3. Is there anything that can be done?

Eric Ladenheim

 

Your cleverbridge reference number: 1**9


Payment information

Your credit card (XXXXXX) has been successfully authorized. Please note that the charge on your credit card will appear as "CBI*NITRO PDF." 

Your products

Qty.    Product name    Delivery       
1       Nitro Productivity Suite
An integrated solution that combines Nitro Pro 12 and Nitro Cloud to deliver unprecedented PDF productivity and unlimited eSignature workflows.
electronic     
Your Serial Number: 2**3

Edited May 28, 2020 by Leslie V.
Confidential information edited

[Leslie V. 0]

Hello @Eric Ladenheim

Thanks for reaching out to us!

I have made the necessary changes so you can upgrade that serial number to Nitro Pro 13.

To upgrade to version 13, please proceed to the following web page,

https://www.gonitro.com/pro/upgrade

Enter your serial number and follow the prompts to receive a new Nitro Pro 13 serial key and installation files.

Let me know how you go.
 

[Eric Ladenheim 0]

It worked. I was able to upgrade