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Sylvia McGraw

Conversion to Excel

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Sylvia McGraw

i just purchased Nitro 13 and having a problem converting a pdf file to excel and received the following error message.  

The file contains non-standard encoding and may not be processed correctly.  If the conversion contains errors, you can change the Advanced text recovery setting in conversion to improve the output quality..


Not sure how to do this.   My conversion is coming out in gibberish in excel file.


Please advise,

Sylvia (sylvia@mcgrawtax.com)

Thank you





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Reymund G.

Hi @Sylvia McGraw,

Thank you for reaching out to us through our Community Forums!

The Advanced text recovery settings can be found under File > Preferences > Conversion > Advanced text recovery. 
There are three options there that you can try (All text, Just problem text, Don't fix problem text) and see if it makes a difference. 

If all the options did not work, the document may have certain coding elements that are not supported on the target format. 
Try to reprint the PDF document using Nitro PDF Creator then once done, try to convert it again to Excel. 

These are the steps on how to reprint the PDF document:

1. Open the PDF document in Nitro Pro. 
2. Go to File > Print > Nitro PDF Creator as the printer.

Please let me know how it works for you. 

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