Chris Worth Posted May 31, 2020 Report Share Posted May 31, 2020 Hi, So I rebuilt my desktop machine and deactivated my Nitro Pro 12 installations at the website. It tells me I am active, on v12, with zero activations, and can make 2 valid installations. Then, I downloaded Nitro Pro 12 from the website to my rebuilt machine. However, this went straight into trial mode and did not offer me any step to enter my serial number. Nor does there seem to be an activation option in Help -> About Nitro Pro. Subsequently, I've been receiving the daily Nitro Pro trial countdown emails (and am about to reach the end of the 10 days). I just tried a de-install/re-install, to see if I'd missed a stage where I could enter the serial number. The application has just gone straight to the same stage as before. I went back to Help -> About Nitro Pro and tried the deactivation step in there i.e. I was hoping that deactivating the trial version would allow me to do the proper activation. However, the deactivation requires entry of the serial number and, when I entered my number, the system gave an error 20 and declared the serial number invalid. I've been a Nitro Pro user since around version 8 or 9 and have rebuilt many computers and installed/re-installed many times. I don't recall having any issues in the past. Has the process changed or have I lost the plot? Please advise on how to get this properly activated... Regards Chris Link to comment Share on other sites More sharing options...
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