Activation Issues - getting -23 error

[Donna Corwin]

Hi,

My computer crashed and had to be completely reset. I installed Nitro Pro 12 (which is what my license is for) and deactivated my license. Now, when I try to activate it, i get the following error: -23: Error - License number already used. 

My license number shows 0 of 2 activations. What do I do to fix this?

Thanks,

Donna

[Reymund Oyong]

Hi @Donna Corwin,

Thank you for reaching out to us through our Community Forums!

To better assist you on this activation issue, could you please send me a private message and include your Nitro Pro serial number? 
To send a private message, simply mouse hover on my profile then click the 'Message' link. 

I look forward to your private message. 

[Donna Corwin]

Message has been sent.

[Reymund Oyong]

Thank you, @Donna Corwin,

I have made a necessary adjustment on your Nitro Pro 12 license. You should now be able to successfully activate your Nitro Pro 12 installation. 
To activate, open Nitro Pro then go to Help tab > About Nitro Pro > Activate. Enter your serial number then click on Activate. 

Kind regards,