Jump to content

Activation Issues - getting -23 error


Donna Corwin

Recommended Posts

Donna Corwin

Hi,

My computer crashed and had to be completely reset. I installed Nitro Pro 12 (which is what my license is for) and deactivated my license. Now, when I try to activate it, i get the following error: -23: Error - License number already used. 

My license number shows 0 of 2 activations. What do I do to fix this?

Thanks,

Donna

Link to comment
Share on other sites

  • Official Nitronaut
Reymund G.

Hi @Donna Corwin,

Thank you for reaching out to us through our Community Forums!

To better assist you on this activation issue, could you please send me a private message and include your Nitro Pro serial number? 
To send a private message, simply mouse hover on my profile then click the 'Message' link. 

I look forward to your private message. 

Link to comment
Share on other sites

  • Official Nitronaut
Reymund G.

Thank you, @Donna Corwin,

I have made a necessary adjustment on your Nitro Pro 12 license. You should now be able to successfully activate your Nitro Pro 12 installation. 
To activate, open Nitro Pro then go to Help tab > About Nitro Pro > Activate. Enter your serial number then click on Activate. 

Kind regards,

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.