Sedsall Posted June 1, 2020 Report Share Posted June 1, 2020 (edited) Been using my license since 2013. Upgraded to 11 at one point. Today I open PDF and realize I am on a trial (All of a sudden my PAID software reverted to trial!!!!). I click on activation under HELP and type in my code and I get error 22 that its not the right version. I uninstall and go to my original license email and download, and of course that software page doesn't exist. Why would all of a sudden I have these problems after so many years of no issues! Please help. Edited June 1, 2020 by Sedsall Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted June 1, 2020 Official Nitronaut Report Share Posted June 1, 2020 Hi @Sedsall, Thank you for reaching out to us through our Community Forums! Our apologies if your Nitro Pro 11 installation went into trial mode. Your computer may have underwent a Windows update which causes the program to revert to trial mode. You can reinstall Nitro Pro 11 by downloading the installer from the following location: 32bit - http://install.nitropdf.com/professional_1108470/retail/nitro_pro11.exe 64bit - http://install.nitropdf.com/professional_1108470/retail/nitro_pro11.exe If you are not sure whether to download the 32bit or the 64bit, check the link below:https://kb.gonitro.com/knowledgebase/#/search/bit/000003790 Once Nitro Pro 11 is installed, you should be able to activate it using your version 11 serial number. To activate, open Nitro Pro then navigate to Help tab > About Nitro Pro > Activate. Enter your serial number then click on Activate. I hope this helps and thanks again for reaching out. Kind regards, Link to comment Share on other sites More sharing options...
Sedsall Posted June 3, 2020 Author Report Share Posted June 3, 2020 Hi Unfortunately this didn't work. I uninstalled my trial that was running. Downloaded and installed from the link you gave me for 64 bit, and when I enter my serial numbers (I have two emails with original and upgrade) both give me an error 22-Wrong license number. It looks like my email says version 9 from the last upgrade? Is this the issue? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted June 3, 2020 Official Nitronaut Report Share Posted June 3, 2020 Hi @Sedsall, Please send me a private message along with Nitro Pro your serial number so we could check its version. To send a private message, simple mouse hover to my profile then click the 'Message' button. I look forward to your message. Link to comment Share on other sites More sharing options...
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