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Can't upgrade to Nitro13 but have paid VIP Access

Stefan Bischoff

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Stefan Bischoff



I ordered Nitro Pro 12 and Vip Access on 26th of June 2019. Now I wanted to upgrade to Version 13 but  activation is refused. How to get the new License for the Nitro Pro 13?


Kind regards



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  • Official Nitronaut

Hello @Stefan Bischoff

Thanks for reaching out to us! I apologize for the issue you were getting when upgrading.

I have made the necessary changes so you can upgrade successfully.

To upgrade to version 13, please proceed to the following web page,


Enter your serial number and follow the prompts to receive a new Nitro Pro 13 serial key and installation files.

Let me know how you go.

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