Can't upgrade to Nitro13 but have paid VIP Access

[Stefan Bischoff 0]

Hello,

 

I ordered Nitro Pro 12 and Vip Access on 26th of June 2019. Now I wanted to upgrade to Version 13 but  activation is refused. How to get the new License for the Nitro Pro 13?

 

Kind regards

 

Stefan

[Leslie V. 0]

Hello @Stefan Bischoff

Thanks for reaching out to us! I apologize for the issue you were getting when upgrading.

I have made the necessary changes so you can upgrade successfully.

To upgrade to version 13, please proceed to the following web page,

https://www.gonitro.com/pro/upgrade

Enter your serial number and follow the prompts to receive a new Nitro Pro 13 serial key and installation files.

Let me know how you go.