Conner Williams Posted June 3, 2020 Report Share Posted June 3, 2020 Hello, We have had a Nitro Pro Account for 2 years (Nitro Pro 12), and recently we could not get people to use the Signature function. We tried to update, and Nitro said we needed to deactivate our account, then reactivate it. We deactivated, and now, when we attempt to reactivate it, it says that it is already in use. On the website, it says we currently have 0 accounts active. Please, help. Thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 3, 2020 Official Nitronaut Report Share Posted June 3, 2020 Hi @Conner Williams, Thank you for reaching out to us through our Community Forums! Could you please send me a private message along with your Nitro Pro serial number? I need to know that information so I could check its activation records. To send a private message, simply mouse hover to my profile then click the 'Message' link. I look forward to hearing back from you. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 3, 2020 Official Nitronaut Report Share Posted June 3, 2020 Hello @Conner Williams, An adjustment has been made on the serial number you've sent through private message. You should now be able to proceed activating your Nitro Pro 12 installation. I hope this helps and thanks for choosing Nitro Pro. Kind regards, Link to comment Share on other sites More sharing options...
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