Jump to content
Conner Williams

Cannot Use Activated Account

Recommended Posts

Conner Williams

Hello,

We have had a Nitro Pro Account for 2 years (Nitro Pro 12), and recently we could not get people to use the Signature function. We tried to update, and Nitro said we needed to deactivate our account, then reactivate it. We deactivated, and now, when we attempt to reactivate it, it says that it is already in use. On the website, it says we currently have 0 accounts active.

Please, help.

Thank you.

Share this post


Link to post
Share on other sites
Reymund G.

Hi @Conner Williams,

Thank you for reaching out to us through our Community Forums!

Could you please send me a private message along with your Nitro Pro serial number? I need to know that information so I could check its activation records.
To send a private message, simply mouse hover to my profile then click the 'Message' link.

I look forward to hearing back from you.

Kind regards, 
 

Share this post


Link to post
Share on other sites
Reymund G.

Hello @Conner Williams,

An adjustment has been made on the serial number you've sent through private message. 
You should now be able to proceed activating your Nitro Pro 12 installation. 

I hope this helps and thanks for choosing Nitro Pro. 

Kind regards, 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.