Nitro Pro 12, compability file with Acrobat

[Miguel Jesus]

Hi I am new using Nitro Pro, i created a file in Nitro Pro, then saved it as pdf file. The problem is that when i sent it to other persons that use acrobat reader, they  cant see the letters, I mean the letters turn to others symbols characters, so I dont know what i am doing wrong.

[Leslie V]

Hello @Miguel Jesus

Thanks for reaching out to us!

What exact build of Nitro are you using? (You can go to Help >> About Nitro to find this)

Please provide us with the file so we can have a look. 

You can also include a screenshot of what you see when the file is opened in Acrobat.

Cheers!

[Miguel Jesus]

Hi, I am using Nitro Pro 12.0.0.112

What I am trying to explain is that i use Nitro 12, i dont use Acrobat, so when i created a file in Nitro 12 and then save it as a Flatenned PDF (because i dont want other people to edit it) .

Now i send the file to another person, when that person open it in acrobat, the person cant se the characters or fonts.. they look like symbols, now thats doesnt happen all time, but happened often, so I dont know if this is an Isue of Nitro or with Acrobat.

I just add an screen shot of what the others person see with acrobat.

 

 

[Miguel Jesus]

Can anyone help ?

[Leslie V]

Hello Miguel,

First, you are using the oldest build of Nitro Pro 12. If you want to update to version 12.16.3.574, please go to the page below for the installer:

https://www.gonitro.com/nps/product-details/downloads

Having garbled text on a file usually means that the font is not installed on the computer of the person opening the file. To address this, we recommend using fonts that are widely used, such as Arial or Times New Roman. 

This is just one of the factors that might be causing this issue though. If you could provide us with the file, we may be able to test and see what exactly is happening.

Cheers!