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PDF Files don't render correctly

Matthew Gardner

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Matthew Gardner

When we open PDF files they are not rendering correctly inside of Nitro.  it is only doing this on certain pages not all of them.  I have made sure that all the fonts are installed.  The PDF files render correctly inside of Other PDF programs like adobe and Foxit but not in Nitro.  The computer is windows 10 with the latest version of Nitro.

Picture of issue


Picture of Embedded Fonts


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  • 2 weeks later...
  • Official Nitronaut
Allain Umailin

Hello @Matthew Gardner,

Thank you for reaching out to us through our Community Forums and sincere apologies for this inconvenience.

In order for me to further assist you with your concern, could you please provide the following?:

-The serial number of your Nitro Pro.
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g.
-A sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 

To send me a private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 

Thank you very much in advance and I am looking forward to hearing back from you. 

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