Filippo Anta Posted June 5, 2020 Report Share Posted June 5, 2020 Good morning. I have updated Windows 10 to the 2004 version and Nitro Pro 12 is now in a trial version. I tried to activate it by entering the serial number, but "-23 Error: license number already used" appears Nitro (Italian version) is installed only on my PC Can you help me? Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 5, 2020 Official Nitronaut Report Share Posted June 5, 2020 Hello @Filippo Anta Please send me the serial number so I can check. Thanks! Link to comment Share on other sites More sharing options...
Filippo Anta Posted June 10, 2020 Author Report Share Posted June 10, 2020 Good morning I sent the activation code message a few times, but I have no reply. Am I doing something wrong in sending the message? Thanks for the attention. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 10, 2020 Official Nitronaut Report Share Posted June 10, 2020 Hello Filippo, Thanks for sending us your serial number. I released your key so you can reactivate. Can you please try again and let me know how that goes? Link to comment Share on other sites More sharing options...
Patrick Hardy Posted June 10, 2020 Report Share Posted June 10, 2020 (edited) 234600 xxxxxx xxxxxx Edited June 10, 2020 by Reymund G. Link to comment Share on other sites More sharing options...
Dan Bennewies Posted June 11, 2020 Report Share Posted June 11, 2020 I have a similar problem. Windows 10 updated today and Nitro Pro 12 switched to trial mode. I tried the deactivation web page and re-entered serial number and activation failed. This problem has occurred on previous versions of nitro pro - 9, 10 as well and now 12. With Windows 10 releasing major update about every 6 months, this is a major pain. None of my other software behaves in this manner. When updating from 10 to 12 I was told that the problem was resolved. In all fairness to Nitro, I installed 12 in 2018 as an upgrade and have not had this problem occur until now. Hope someone can help. Thank you. Link to comment Share on other sites More sharing options...
Filippo Anta Posted June 13, 2020 Author Report Share Posted June 13, 2020 Hi Leslie Everything works perfectly. Thanks so much One question: the version is now in English, how can I convert it to Italian? Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 15, 2020 Official Nitronaut Report Share Posted June 15, 2020 Hello @Filippo Anta You can try the installers below: 32-bit 64-bit Cheers! Link to comment Share on other sites More sharing options...
Filippo Anta Posted June 17, 2020 Author Report Share Posted June 17, 2020 Hi Leslie Everything works perfectly! Thanks so much. Link to comment Share on other sites More sharing options...
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