Activation problem

[Filippo Anta 0]

Good morning.
I have updated Windows 10 to the 2004 version and Nitro Pro 12 is now in a trial version.
I tried to activate it by entering the serial number, but "-23 Error: license number already used" appears
Nitro (Italian version) is installed only on my PC
Can you help me?
Thanks

[Leslie V. 0]

Hello @Filippo Anta

Please send me the serial number so I can check.

Thanks!

[Filippo Anta 0]

Good morning
I sent the activation code message a few times, but I have no reply.
Am I doing something wrong in sending the message?

Thanks for the attention.

[Leslie V. 0]

Hello Filippo,

Thanks for sending us your serial number.

I released your key so you can reactivate. Can you please try again and let me know how that goes?

[Patrick Hardy 0]

234600 xxxxxx xxxxxx

Edited June 10, 2020 by Reymund G.

[Dan Bennewies 0]

I have a similar problem.  Windows 10 updated today and Nitro Pro 12 switched to trial mode.  I tried the deactivation web page and re-entered serial number and activation failed.  This problem has occurred on previous versions of nitro pro - 9, 10 as well and now 12.  With Windows 10 releasing major update about every 6 months, this is a major pain.  None of my other software behaves in this manner.  When updating from 10 to 12 I was told that the problem was resolved.  In all fairness to Nitro, I installed 12 in 2018 as an upgrade and have not had this problem occur until now.  Hope someone can help.  Thank you.

[Filippo Anta 0]

Hi Leslie
Everything works perfectly. Thanks so much
One question: the version is now in English, how can I convert it to Italian?
Thanks

[Leslie V. 0]

Hello @Filippo Anta

You can try the installers below:

32-bit

64-bit

Cheers!

[Filippo Anta 0]

Hi Leslie
Everything works perfectly!

Thanks so much.