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Patrick Pope

Can’t activate on new device

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Patrick Pope

I am trying to move my license to a new device and it will not allow me.  I purchased the upgrade, but it still will not recognize the serial number. Don't know if the its the Windows 10 or what.

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Reymund G.

Hi @Patrick Pope,

Thank you for reaching out to us through our Community Forums!

Could you please send me your Nitro Pro serial number through private message? I need to get this information so I could check and determine its version. 
To send a private message, simply mouse hover to my profile then click the 'Message' link,

Basically, a Nitro Pro serial number will only work based on its version. As an example, a version 12 license will only work on a Nitro Pro 12 installation

I look forward to hearing back from you.

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