matthew traywick Posted June 6, 2020 Report Share Posted June 6, 2020 (edited) Hello, I am trying to activate my Nitro Pro purchase after having to have my PC repaired. I purchased Nitro Pro in 2014 and still have the email receipt. the serial number is 234600-xxxxxx-xxxxxx I downloaded the trial version and tried to activate it via the serial number but am getting an error saying the serial number does not exist. I then clicked the Submit Support ticket link which brought me to a page where I can de-activate the serial number and try it again. I am still getting the same error. any assistance is very appreciated! Best, Matt Edited June 7, 2020 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 8, 2020 Official Nitronaut Report Share Posted June 8, 2020 Hi @matthew traywick, Thank you for reaching out to us through our Community Forums! Your Nitro Pro serial number is a version 9 license and it will only work on a Nitro Pro 9 installation. You can check the version installed on your computer by going to Help tab > About Nitro Pro. If you see that you are running a different version, you need to uninstall then install Nitro Pro 9 by downloading the installer from the following location: 32bit - http://install.nitropdf.com/pro9/en/retail/nitro_pro9.exe 64bit - http://install.nitropdf.com/pro9/en/retail/nitro_pro9_x64.exe If you are not sure whether to download the 32bit or the 64bit, check the link below:https://kb.gonitro.com/knowledgebase/#/search/bit/000003790 Once Nitro Pro 9 is installed, you should be able to activate it using your serial number. Kind regards, Link to comment Share on other sites More sharing options...
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