Serial Number not found

[Robert Gerstemeier]

I have tried to go through the steps required to move Nitro Pro to my new computer.  When I try to deactivate (or even look up my serial number) I'm told it is an invalid serial number.  I still have the email with all the information when I purchased the product.  Please advise what to do.

[Reymund Oyong]

Hi @Robert Gerstemeier,

Thank you for reaching out to us through our Community Forums!

A Nitro Pro serial number will only work based on its version. 
For example, a version 12 license will only work on a Nitro Pro 12 installation. 

We need to know your serial number so I could check and provide you the correct Nitro Pro installer.

Please send me your serial number through private message.
To send a private message, simply mouse hover to my profile then click on 'Message' link. 

I look forward to hearing back from you. 

[cheng zheng]

Hello, I have the same problem as you . I buy nitro pro 12 from the cleverbridge. I cannot deactivate soft at old computer and can not activate the soft at my new computer. 

[Reymund Oyong]

Hi @Robert Gerstemeier,

I have responded to your private message and explanation about how to check a valid Nitro Pro serial number. 

Basically, our Activation Portal is great tool to check if the serial number is valid or not. The link to that portal is https://licenses.gonitro.com/prd/portal

Kind regards, 

[Robert Gerstemeier]

I purchased from Indigo Software company.  How can I have a serial number from 6 months ago that unlocked the software for me to use, but you are telling me it is an invalid serial number? 

[Reymund Oyong]

Hi @Robert Gerstemeier,

The Indigo Software company is not an authorized Nitro re-seller. Please reach out to them if you are experiencing an issue on the serial number they've provided.

Kind regards, 

[Reymund Oyong]

Hi @cheng zheng,

Thank you for reaching out to us through our Community Forums!

An adjustment has been made your Nitro Pro 12 serial number. You should now be able to activate Nitro Pro as long as it is version 12. 
To check the version, open Nitro Pro then go to Help tab > About Nitro Pro.

If you see that you are running a different version, you will need to uninstall then install Nitro Pro 12 by downloading the installer from the following location: 

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link. 

Kind regards,

[cheng zheng]

Thanks you very much! now I haven been activate my soft version of  nitro pdf 12.0.0.112 which i get total install package about two yeas ago.    At the same time,  I know the latest version is 12.16.3.574. unfortunately, I can not download the complete soft. I get the 1.3MB install package and cannot further installing it.

[Reymund Oyong]

Hello @cheng zheng,

You are welcome! 
Happy to hear that you were able to check the version of your Nitro Pro. 

And, yes the latest build of Nitro Pro 12 is 12.16.3.574. You can download the Nitro Pro  12.16.3.574 offline installer from the following location:

32bit - http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
64bit - http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

The link below will help you pick the installer to use on your computer:
https://kb.gonitro.com/knowledgebase/#/search/bit/000003790 

Kind regards, 
 

[cheng zheng]

Hi,

Thanks! My problem have been solved.

Best wish!