Steve Paster 0 Report post Posted June 8, 2020 (edited) I have switched machines of one of our users and deactivated the license appropriately from that machine. I have tried multiple times to activate on the new machine and get an invalid license failure. I have went through the support portal to activate, deactivate, generate new key to complete failures. The key shows 0 activations currently on the support portal with 2 remaining however I cannot activate. Please generate me a valid key. Just changing machines should not constitute buying another license. Key: *** Edited June 8, 2020 by Leslie V. Confidential information edited Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted June 8, 2020 Hello Steve, Thanks for reaching out! Please uninstall and ensure you install the correct version (Nitro Pro 12): https://www.gonitro.com/nps/product-details/downloads Please let me know if you have any questions. Share this post Link to post Share on other sites
Steve Paster 0 Report post Posted June 8, 2020 Thank you Leslie. I will try this evening once user leaves for the day and update this thread afterwards. Share this post Link to post Share on other sites
