NitroPDF license inactive

[acfuertes 0]

Hello, I recently upgraded to Nitro Pro 12 and once of my new licenses appears inactive in the activation portal.

What can I do?

[Leslie V. 0]

Hello @acfuertes

Thanks for reaching out to us!

Please send me the serial number so I can check.

Cheers!

[acfuertes 0]

On 6/9/2020 at 4:58 PM, Leslie V. said:

Hello @acfuertes

Thanks for reaching out to us!

Please send me the serial number so I can check.

Cheers!

Hello Leslie, I sent you a private message with the serial number.

Thank you.

[Leslie V. 0]

Hello @acfuertes

I made the necessary changes to your key so you can reuse it. Please try again and let me know how that goes.

Cheers!

[acfuertes 0]

21 hours ago, Leslie V. said:

Hello @acfuertes

I made the necessary changes to your key so you can reuse it. Please try again and let me know how that goes.

Cheers!

It's working now

Thank you, Leslie.