Jenni Daw 0 Report post Posted June 9, 2020 Hi There, I recently had Office365 put on my laptop and now I can open Nitro Pro 9. How do I fix this issue? Love using Nitro to convert documents now I can't and it's driving me nuts. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted June 9, 2020 Hello @Jenni Daw Thanks for reaching out to us! Unfortunately we can no longer offer support for Nitro Pro 9 as it was discontinued as documented in our Sunset Policy:https://www.gonitro.com/nps/product-details/sunset-policy If you are interested in upgrading, you can check if you are eligible for a discount using your Pro 9 serial: https://www.gonitro.com/pro/upgrade I hope that helps! Share this post Link to post Share on other sites
Jenni Daw 0 Report post Posted June 10, 2020 Hi There, How do I find out what my Nitro Pro 9 serial number is? I purchased through Cleverbridge but can't find the invoice or where I stored the serial number. Have tried to find it through properties on Nitro Pro 9, everything is greyed out and not accessible. How do I find the serial? Many Thanks Jenni Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted June 15, 2020 Hello @Jenni Daw Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account. 1. First and last name of purchaser 2. Email address used purchase Nitro 3. Order reference number If you did not purchase Nitro from our website and have the CD your serial number will be located on the back of the CD sleeve. It may be labelled as Activation Code. (Please keep in mind that if you purchased Nitro from a re-seller we will not have the information on our systems) I look forward to hearing back from you. Share this post Link to post Share on other sites
