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Crome

Re-activating on new computer not working

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Crome

Hi,

 

I'm trying to re-activate my license on a new computer. I have deactivated the old computer and confirmed on the Nitro website that I have 2 licenses available for use. However when I try to activate my license on the new computer I'm told that the license doesn't exist. Previous license was for Nitro 12. Is there a way to download that software again and be able to access my licenses?

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Reymund G.

Hi @Crome,

Thank you for reaching out to us through our Community Forums!

When facing an activation issue, especially with error message 'serial number does not exist', this simply means you are applying a serial number that does not fit the version of Nitro Pro.

As an example, let's say your serial number is version 12 but you install Nitro Pro 13 on the computer. You will not be able to activate Nitro Pro 13 because your serial number is for version 12 only. To correct this, you will need to uninstall Nitro Pro 13 then install Nitro Pro 12 so you can activate it using the version 12 license.

Basically, a Nitro Pro serial number will only work based on its version. 

Two things to check when facing this issue:

1. What is the version of Nitro Pro installed on the computer? This information can be located under Help tab > About Nitro Pro.
2. The version of serial number. Our Activation Portal will help you check the serial number and determine its version. Here's the link to our Activation Portal: https://licenses.gonitro.com/prd/portal 

Once you have collected these information, you will be able to resolve the activation issue. 

For the Nitro Pro 12, the installer can be downloaded from the following location:

32bit - http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
64bit - http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi 

Kind regards,

Edited by Reymund G.

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Kerry Nolan

Can you help, my old laptop harddrive has crashed and I need to reactivate my nitro pro on my new laptop, how do I do this?

I have the serial number, it was version 11

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Susan Moeller

Hi, do you have a link to download Nitro 7? 

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Reymund G.

Hello @Kerry Nolan,

Thank you for reaching out to us through our Community Forums!

You can download the Nitro Pro 11 installer from the following location:

32bit - http://install.nitropdf.com/professional_1108470/retail/nitro_pro11.exe 
64bit - http://install.nitropdf.com/professional_1108470/retail/nitro_pro11.exe

The link below will guide you about what installer to use on your computer:
https://kb.gonitro.com/knowledgebase/#/search/bit/000003790 

Once Nitro Pro 11 is installed on the new laptop, you should be able to activate it using your version 11 serial number. 

In any case you are getting an activation error message, please take note of the error message then send me a private message along with your version 11 serial number. 
To send a private message, simply mouse hover to my profile then click the 'Message' link.

Kind regards, 
 

Edited by Reymund G.

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Reymund G.

Hello @Susan Moeller,

Thank you for reaching out to us through our Community Forums!

You can download the Nitro Pro 7 installer from the following location:

32bit - http://install.nitropdf.com/professional/en/nitro_pdf_professional7.exe 
64bit - http://install.nitropdf.com/professional/en/nitro_pdf_professional7_x64.exe

The link below will guide you about what installer to use on your computer:
https://kb.gonitro.com/knowledgebase/#/search/bit/000003790 

Kind regards, 

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Chrissie

Hey There.. Same issue here, laptop died.. Can I get the link to download Nitro Pro 10, please?

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Reymund G.

Hello @Chrissie,

Thank you for reaching out to us through our Community Forums!

You can download the Nitro Pro 10 installer from the following location:

32bit - http://install.nitropdf.com/pro10/en/retail/nitro_pro10.exe 
64bit - http://install.nitropdf.com/pro10/en/retail/nitro_pro10_x64.exe

If you are not sure whether to download the 32bit or the 64bit, check the link below:
https://kb.gonitro.com/knowledgebase/#/search/bit/000003790 

Once Nitro Pro 10 is installed, activate it using your Nitro Pro 10 serial number.

Kind regards,
 

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