Activation Certificate

[Cindy Rodriguez]

I received an error on my machine yesterday while in Nitro and when I rebooted and logged back in, I received and Nitro Pro Activation Assistant window saying there was a problem connecting.  I was given instructions to obtain a new activation certificate.  When going through the steps there is no certificate to copy and paste.  Anyone had this issue?

[Reymund Oyong]

Hi @Cindy Rodriguez,

Thank you for reaching out to us through our Community Forums!

Would you be able to take a screenshot of the 'Nitro Pro Activation Assistant' that automatically shows up after logging back in? 
What version and build of Nitro Pro you are on?  You can see this information by going to Help tab > About Nitro Pro. 

Lastly, were you able to check if your Nitro Pro is still activated? 
The details can be found under Help tab > About Nitro Pro if you see 'Deactivate' button, this means the software is activate. 
But if you see 'Activate' button, please click on it then enter your serial number to re-activate the software.

Kind regards, 
 

Edited June 11, 2020 by Reymund G.

[Cindy Rodriguez]

I am on Nitro Pro 13.19.2.356.  On this same screen when I click the button to activate I also get the "There was a connection issue" box.  I was not able to copy and paste the window.  but the error continues to say.

If you use a proxy server to connect to the internet, click 'Proxy' to check your setup.  If you are still having trouble, you can click 'Manual' and follow the steps to activate/deactivate manually.  We do not have a proxy server so when I click on Manual, I enter my license number and hit next and I get instructions to copy re-generate certificate and paste it on http://www.gonitro.com/activation, but there is no certificate for me to copy.

[Reymund Oyong]

Hello @Cindy Rodriguez,

I have responded to your private message with a screenshot on how to activate Nitro Pro. 

Simply close the window that asked for certificate then close Nitro Pro. Open Nitro Pro again then follow the steps illustrated on the screenshot below.

[Reymund Oyong]

Hello @Cindy Rodriguez,

If the above steps did not work. Please try to repair your Nitro Pro 13 installation. 

Kindly refer to the link below about how to repair Nitro Pro:
https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

After the repair, restart your computer then perform the steps mentioned above to activate Nitro Pro.

Kind regards,
 

 

[Hassan Rabia]

Hi

I am having an activation issue, i entered the activation SN but the product is asking me to copy my certificate after putting the SN as shown in the following image.

I look foreword for your replay.

Thanks in advance.

Image link

https://drive.google.com/file/d/1xPaNrCsiUSAKU2Tjf2uuGw0vGfxNHvLB/view?usp=sharing

 

[Reymund Oyong]

Hi @Hassan Rabia,

Thank you for reaching out to us through our Community Forums!

Please uninstall your Nitro Pro using our cleanup tool then install the latest build which is Nitro Pro 13.38. 
I have outlined the steps below:

1. Download Nitro cleanup tool from the link below:
https://install.nitropdf.com/professional_13381739/install-cleanup/install-cleanup.zip 

Please note that this cleanup tool will remove all traces of Nitro Pro including your customize stamps. If you have customized stamps, please refer to the link below about how to transfer/backup stamps:
https://kb.gonitro.com/knowledgebase/#/search/stamp/000004307 

2. Extract the cleanup utility then run the cleanup tool by double-clicking nitro-cleanup.vbs. A command window will appear during the cleanup process.
3. After the cleanup, restart the computer. 
4. Install Nitro Pro 13.38 by downloading a new installer from the link below (delete the previous installer you saved on your Downloads folder):

https://www.gonitro.com/nps/product-details/downloads - Click the ' Download Nitro Pro 13' link.

5. Once Nitro Pro 13.38 is installed, activate it by going to Help tab > About Nitro Pro > Activate. Enter your version 13 serial number then click on Activate. 

I look forward to your update.

[Jahurul Islam]

@Reymund G. Hi 

For me same issue we have 40+ Nitro 12 pro license since last month  whole Iam going to activate the nitro licence for new device its required activation certificate , may I know form where I can gen this certificate. ?  below attached images is your reference.

Please advice can I use nitro 12 pro license for active the nitro 13 ??

Image link

https://drive.google.com/file/d/1FHvSb8oxLQxfDnSqRQQv6gmfDGyDwCrg/view?usp=sharing

 

[Reymund Oyong]

Hi @Jahurul Islam

Thank you for reaching out to us through our Community Forums!

Please ensure that you install the latest build of Nitro PDF Pro 12 which is 12.16.9.574 so you could successfully activate by going to the Help tab > About Nitro Pro > Activate. The activation process will not direct you to the manual activation once the installation is on Nitro PDF Pro 12.16.9.574. 

The Nitro PDF Pro 12.16.9.574 installer can be located from the following location: 
https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link (not the Nitro Pro 13) 

Regarding the licensing, please be aware that Nitro PDF Pro 13 requires a version 13 license. 
You will need to upgrade your existing license to version 13 if you would like to install and activate Nitro PDF Pro 13. 

To continue on using your existing serial number, please ensure that you install the latest build of Nitro PDF Pro 12 (12.16.9.574 ). 

Kind regards,