Yvette Fang 0 Report post Posted June 10, 2020 (edited) Reference No.: 33xxxxxx I have a Nitro 7 with lifetime use permit. Recently it can't be opened suddenly. A pop-up window would say "Error: The service does not have sufficient privilege. Please reinstall." I tried to upgrade to a current version. It requires me to provide serial number. But I don't have the original order email and can't remember it's a download or CD. And my current installation can't be opened. So with an agent's help, I tried to trace the order info on your site. It sent me an email but the email itself didn't provide the serial number. It offers a link for further details, but the link won't open saying "store.nitropdf.com’s server IP address could not be found." Suspended and stuck here. Nitro didn't give lifetime use as promised. Its order tracing email isn't working, either. What a shame! Edited June 10, 2020 by Reymund G. Quote Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted June 11, 2020 Hi @Yvette Fang, Thank you for reaching out to us through our Community Forums! I checked your order reference number and I can see that you have Nitro Pro 7 serial number. I sent you a private message along with your version 7 serial number. Here's the Nitro Pro 7 installer so you could re-install your Nitro Pro: 32bit - http://install.nitropdf.com/professional/en/nitro_pdf_professional7.exe 64bit - http://install.nitropdf.com/professional/en/nitro_pdf_professional7_x64.exe The link below guide which installer to use on your computer:https://kb.gonitro.com/knowledgebase/#/search/bit/000003790 Kind regards, Quote Share this post Link to post Share on other sites
Yvette Fang 0 Report post Posted December 12, 2020 Hi there, I am switching to a new pc. Please let me know how to install the Nitro 7 to my new pc. The above provided link is invalid now. Thanks. Yvette Quote Share this post Link to post Share on other sites
