Unable to Reactivate Nitro Pro

[Juan Carlos Vega]

Please help me to reactivate my Nitro Pro, since out of nothing is asking to do it. My license is active, but it seems to be impossible to make it work. When I try to do it manually, the pre-generated certificate never appears, so I cannot continue with the process. I already downloaded the ultimate version of Nitro Pro 13 for my computer, following the recommendations for error 23, but the issue remains. I'd appreciate your prompt assistance. Thanks!

[Reymund Oyong]

Hi @Juan Carlos Vega,

Thank you for reaching out to us through our Community Forums!

I checked your version 13 serial number and I can confirm that it is active and available to activate a Nitro Pro 13 installation. 
The activation via certificate is normally used if the machine do not have access to the internet.

If your computer (that has Nitro Pro 13) has access to the internet, you can simply activate it by going to Help tab > About Nitro Pro > Activate then enter you version 13 serial number and click on Activate (no need to click the Advanced button). 

Could you please try that workflow to activate your Nitro Pro? 
If there is an error using that workflow, please take a screenshot of the error message then send it to this forum post so we can troubleshoot further. 

The link below shows the activation workflow that I would like you to try:
https://kb.gonitro.com/knowledgebase#/search/activate/000004468 

Please let me know how it works for you. 

[Juan Carlos Vega]

The issue has been solved. Thanks for your assistance.