Mrs Ann Marie Doherty

[Ann Marie Doherty 0]

Dear Sirs, My PC was recently upgraded and my Nitro Pro changed to a trial package.  I have tried following the instructions on deactivating my license so I can reactivate it straight away, however I get a message stating 'sorry you may only deactivate 0 devices'.  Please advise me on how to access my Nitro Pro package.

Thanks

AM Doherty

 

[AllainU 0]

Hello @Ann Marie Doherty,

Thank you for reaching out to us through our Community Forums!

Kindly activate your copy of Nitro Pro on your machine by opening the program and going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

If you experience any difficulties while activating, please send me a screenshot with the error message you’re receiving. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Looking forward to hearing back from you.