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cannot transfer license

Mohamad Cipto Pangestu

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Mohamad Cipto Pangestu



I bought Nitro PDF 12. I'd like to move my license from my old laptop to new one. However I cannot. 

I cannot deactivate the software in my old one, with error 20 thus cannot active at my new laptop.


please help.




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  • Official Nitronaut
Reymund Oyong

Hi @Mohamad Cipto Pangestu,

Thank you for reaching out to us through our Community Forums!

Please send me a private message along with your Nitro Pro serial number so I could check its record.
Also, what is the version of Nitro Pro installed on the new laptop? You can see the version by going to Help tab > About Nitro Pro. 

To send a private message, simply mouse hover to my profile then click on 'Message' link. 

Kind regards, 

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