Getting error -23 even though there are no activated licenses

[Charlie Brown]

Like others, I have deactivated all my old licenses in an effort to install on my new computer, but it still will not allow me to activate on my new computer - error code 23 - Please let me know what I need to do or how I should send you my license #

Thank you

Charlie

[Charlie Brown]

Please help!! I have a new computer, have deactivated other licenses and still can't activate on new computer. My serial number is 234xxx-xxxxxx-xxxxxx

Let me know if you need anything else!!

Edited June 15, 2020 by Reymund G.

[Reymund Oyong]

Hi @Charlie Brown,

Thank you for reaching out to us through our Community Forums!

An adjustment has been made on your Nitro Pro 12 serial number so you can proceed with the activation. 
Please try to activate again your Nitro Pro 12, it should be good to go.

Kind regards,