Edwin Irias Posted June 15, 2020 Report Share Posted June 15, 2020 Hi desactive nitro en una computadora pues la licencia se usara en otro computador, la desactivo pero al querer activarla en el nuevo ordenador me dice que no es valida pueden ayudarme I deactivated nitro in a computer because the license will be used in another computer, I deactivate it but when I want to activate it in the new computer it tells me that it is not valid can help me Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 18, 2020 Official Nitronaut Report Share Posted June 18, 2020 Hi @Edwin Irias, Thank you for reaching out to us through our Community Forums! Please send me your Nitro Pro serial number through private message so I could check its record. To send a private message, simply mouse hover to my profile then click the 'Message' link. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 18, 2020 Official Nitronaut Report Share Posted June 18, 2020 Hi @Edwin Irias, Thank you for sending your serial number. You have a version 12 license and it will only work on a Nitro Pro 12 installation. With that, you need to install Nitro Pro 12 on the new computer so you can activate it using that license. The Nitro Pro 12 installer can be downloaded from the following location: 32bit - http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 64bit - http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi If you are not sure whether to download the 32bit or the 64bit, check the link below:https://kb.gonitro.com/knowledgebase/#/search/bit/000003790 Once Nitro Pro 12 is installed, activate it by going to Help tab > About Nitro Pro > Activate. Enter your version 12 serial number then click on Activate. Kind regards, Link to comment Share on other sites More sharing options...
Edwin Irias Posted August 9, 2021 Author Report Share Posted August 9, 2021 Hi can you help me, ai have a 5 account but 2 don t word because say is active, but no. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 10, 2021 Official Nitronaut Report Share Posted August 10, 2021 Hi @Edwin Irias Please ensure that you install the latest build of Nitro PDF Pro 12 (12.16.9.574) so you can activate using your existing version 12 license. You can find Nitro Pro 12 installer from the link below and activate it with your current version 12 serial number. https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link Kind regards, Link to comment Share on other sites More sharing options...
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