Jump to content
  • 0
FrustratedByNitro

Anybody know how to get customer service to respond ?

Question

FrustratedByNitro

I am a paid Pro user, and have emailed several times ( over 3 weeks)  for service and Zero response ... Anybody know why they have no service standards ?  I have a paid subscription and it makes me log in all the time and now says my trial expired, pathetic service. 

Also crashes every time I try and combine files in windows 10, has never worked, so I send the files to someone with acrobat to do it... super unimpressed as they have NEVER responded to that query .

 

Any ideas would be good !

 

Thanks !!!

 

Unimpressed paid pro user 

  • I agree 1

Share this post


Link to post
Share on other sites

1 answer to this question

Recommended Posts

  • 0
Eli R.

Hi Mike,

I understand you're having a hard time contacting our Support team.

 

I cross-referenced your email with our system and did not see any tickets submitted recently.  I'm not sure why that is, but I would recommend resubmitting a ticket from the following website.  Once you submit a support inquiry, we can assist you with troubleshooting if need be.  Here's the link to our Ticketing website:  www.gonitro.com/support/ticket

 

Thanks for reaching out and we look forward to hearing from you!

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

By using this site, you agree to our Terms of Use.