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Anybody know how to get customer service to respond ?

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I am a paid Pro user, and have emailed several times ( over 3 weeks)  for service and Zero response ... Anybody know why they have no service standards ?  I have a paid subscription and it makes me log in all the time and now says my trial expired, pathetic service. 

Also crashes every time I try and combine files in windows 10, has never worked, so I send the files to someone with acrobat to do it... super unimpressed as they have NEVER responded to that query .


Any ideas would be good !


Thanks !!!


Unimpressed paid pro user 

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Eli R.

Hi Mike,

I understand you're having a hard time contacting our Support team.


I cross-referenced your email with our system and did not see any tickets submitted recently.  I'm not sure why that is, but I would recommend resubmitting a ticket from the following website.  Once you submit a support inquiry, we can assist you with troubleshooting if need be.  Here's the link to our Ticketing website:  www.gonitro.com/support/ticket


Thanks for reaching out and we look forward to hearing from you!

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