James Melling Posted June 16, 2020 Report Share Posted June 16, 2020 Hi, I am trying to activate Nitro Pro 12 on a new computer. It has been deactivated on the old computer. I have checked your activation portal and it says there are 2 licences free but I continuously get error 23 when trying to activate on the new machine. Also when I purchased this particular upgrade it included VIP but I can't submit a support ticket either. Please help. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 16, 2020 Official Nitronaut Report Share Posted June 16, 2020 Hello @James Melling, Thank you for contacting us - I'm happy to assist you. I released your key so you can reactivate. Can you please try again and let me know how that goes? Link to comment Share on other sites More sharing options...
James Melling Posted June 17, 2020 Author Report Share Posted June 17, 2020 Hi Leslie Still not working. We have 3 licences, can you PM me and confirm which one you have reset. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 17, 2020 Official Nitronaut Report Share Posted June 17, 2020 Hello @James Melling I sent you a direct message. Cheers! Link to comment Share on other sites More sharing options...
James Melling Posted June 17, 2020 Author Report Share Posted June 17, 2020 (edited) This licence is causing problems 2346xx-xxxxxx-xxxxxx Thanks Edited June 17, 2020 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 23, 2020 Official Nitronaut Report Share Posted June 23, 2020 Hello @James Melling Can you please let me know what error message you're getting? A screenshot will be very helpful. I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
James Melling Posted July 9, 2020 Author Report Share Posted July 9, 2020 How do I attach a screen shot to a message. I have a file not a URL. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 9, 2020 Official Nitronaut Report Share Posted July 9, 2020 Hello @James Melling I sent you a direct message. You can also attach the error message there. Thanks! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now