James Melling 0 Report post Posted June 16, 2020 Hi, I am trying to activate Nitro Pro 12 on a new computer. It has been deactivated on the old computer. I have checked your activation portal and it says there are 2 licences free but I continuously get error 23 when trying to activate on the new machine. Also when I purchased this particular upgrade it included VIP but I can't submit a support ticket either. Please help. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted June 16, 2020 Hello @James Melling, Thank you for contacting us - I'm happy to assist you. I released your key so you can reactivate. Can you please try again and let me know how that goes? Share this post Link to post Share on other sites
James Melling 0 Report post Posted June 17, 2020 Hi Leslie Still not working. We have 3 licences, can you PM me and confirm which one you have reset. Thanks Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted June 17, 2020 Hello @James Melling I sent you a direct message. Cheers! Share this post Link to post Share on other sites
James Melling 0 Report post Posted June 17, 2020 (edited) This licence is causing problems 2346xx-xxxxxx-xxxxxx Thanks Edited June 17, 2020 by Reymund G. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted June 23, 2020 Hello @James Melling Can you please let me know what error message you're getting? A screenshot will be very helpful. I look forward to hearing back from you. Share this post Link to post Share on other sites
James Melling 0 Report post Posted July 9, 2020 How do I attach a screen shot to a message. I have a file not a URL. Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted July 9, 2020 Hello @James Melling I sent you a direct message. You can also attach the error message there. Thanks! Share this post Link to post Share on other sites
