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Extra licenses don't appear

Edwin Tanusaputra

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Edwin Tanusaputra

We purchased additional NitroPDF12 licenses by downgrade it from NitroPDF13 but it is not available as we tried to activate it. When I check our NitroPDF 12 license, it is showing as 10.


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  • Official Nitronaut

Hello @Edwin Tanusaputra

Thanks for posting on our Community Forums!

I have seen your support ticket and I responded to it as well. You can send me your serial number through that support ticket so I can assist you directly.


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