Extra licenses don't appear

[Edwin Tanusaputra 0]

We purchased additional NitroPDF12 licenses by downgrade it from NitroPDF13 but it is not available as we tried to activate it. When I check our NitroPDF 12 license, it is showing as 10.

 

[Leslie V. 0]

Hello @Edwin Tanusaputra

Thanks for posting on our Community Forums!

I have seen your support ticket and I responded to it as well. You can send me your serial number through that support ticket so I can assist you directly.

Cheers!