Could not be opened because its open parameters are invalid or incomplete

[Fernando Cunha 0]

Hi

A colleague of my company had recently to reinstall Windows 10 Pro. He lost all the installed programs, including Nitro pro. After the new windows 10 installation he downloaded the Nitro Pro from the website and installed it.

So far so good, but he can’t open any PDF file, always shows this message:

 “XXX.pdf could not be opened because its open parameters are invalid or incomplete. If this is a cloud document, make sure you are properly logged in to the cloud provider.”

 

No matter what we do (removing or removing and reinstalling) resolves this issue. Any one knows how to solve this problem?

We appreciate any help.

 

Kind regards,

Fernando

[Reymund G. 0]

Hi @Fernando Cunha,

Thank you for reaching out to us through our Community Forums!

Could you please provide details to the following?

1. The version of Nitro Pro you reinstalled on the computer. This can be found under Help tab > About Nitro Pro.
2. Actual screenshot of the error message.
3. Where is the PDF file located? Is it on a local drive (like desktop) or on a network/shared folder? 

Kind regards, 

[Fernando Cunha 0]

Hi Reymund G.

Sorry for the late response. My colleague was away and I couldn't get the version number.

So here are the details:

- Nitro pro version: 13.2.3.26

- The pdf are located in local drive. We had tried several folders and even download new pdf file and the result is always the same.

- Screenshot of the error:

 

Kind regards

Fernando

[Reymund G. 0]

Hi @Fernando Cunha,

Thanks for sending these details. 
I recommend to update your Nitro Pro to 13.19 build and see if it helps. 

You can download the latest Nitro Pro 13 build from the following location:
https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link

Once you are on Nitro Pro 13.19, let me know if the issue persists. 

Kind regards, 
 

[Fernando Cunha 0]

Hi Reymund

It's working now without doing anything. Probably some update that was missing with the reinstall of windows 10.

Thanks anyway.