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Nitro Pro Outlook Add in is not working

JP Escario

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Nitro Pro is showing in the list of Addins but when enabled, it is still not showing up. 

Nitro Pro Version is:

See below image:


This is the Microsoft Office Version of the computer:


I have done the steps provided in this link but still not working: 

Re-installing Nitro addons:
http://kb.gonitro.com/knowledgebase#/search/office addin/000002195

Forcing Nitro addons to be enabled:
http://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000002273


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