business_systems@biocair.com 0 Report post Posted June 18, 2020 (edited) Please help. NitroPro will not activate. Have deactivated using online portal and is showing spare licenses but still getting error. Have reinstalled but still not working. This is the second time this has happened in a few weeks. Can you advise why this might be happening? Serial: 234***-******-****** Thanks, Michael Edited June 18, 2020 by Reymund G. Share this post Link to post Share on other sites
Reymund G. 0 Report post Posted June 18, 2020 Hi @business_systems@biocair.com, Thank you for reaching out to us through our Community Forums! Your Nitro Pro serial number is a version 12 license and it will only work on a Nitro Pro 12 installation. An adjustment has been made on that license so you can proceed with the activation. Please try to activate again your Nitro Pro 12 installation by going to Help tab > About Nitro Pro > Activate. Kind regards, Share this post Link to post Share on other sites
