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Need to Reactivate License

Jeff Pettit

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Jeff Pettit

My license number is 23460x-xxxxxx-xxxxxx.

To resolve an issue, Nitro Help told me to load version 13.  This version was temporary and its time has expired.

Now I do not have an active issue.  I have tried multiple times to reactivate it, but the system will not let me.

I am asking for your assistance to reactivate it, so I can get back to work.


Upstate Architect

Edited by AllainU
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Allain Umailin

Hello @Jeff Pettit,

Thank you for reaching out to us through our Community Forums!

To further assist you, kindly uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 12 installers from this page:  https://kb.gonitro.com/knowledgebase#/search/online/000004464

If you are not sure which to pick, this will help: https://kb.gonitro.com/knowledgebase#/search/64/000003790 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps!

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